1. Processing Time
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Domestic Shipping Rates and Estimates
- Standard Shipping (3-5 business days): $5.99 (Free on orders over $50)
- Expedited Shipping (2-3 business days): $12.99
- Overnight Shipping (1 business day): $25.00
3. International Shipping
We currently offer international shipping to Canada, the UK, Australia, and select countries in Europe. International shipping rates are calculated at checkout based on the destination and package weight. Delivery generally takes 7-14 business days. Note: Customers are responsible for any customs and import taxes that may apply.
4. Tracking Your Order
Once your order has shipped, you will receive an email notification containing a tracking number. Please allow 24 hours for the tracking information to become available.
5. Missing or Lost Packages
If your tracking shows as “delivered” but you have not received it, please contact the carrier directly. If the issue remains unresolved after 48 hours, contact [email protected] for assistance.